Aesthetic Events

Frequently asked questions

For Your Convenience

Have a question? Want to know a bit more about our rental products? To help get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with our answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
Yes! Aesthetic Events handles both delivery and setup at your event location so everything is ready for you to enjoy. Pickup is scheduled after your event unless we arrange otherwise. We kindly ask that rental items remain in place and are not moved, tampered with, or dismantled to avoid any accidental damage.
Yes. All bookings require a signed rental agreement. By signing, you agree to our delivery, damage, cancellation, and weather policies, and accept responsibility for all rented items during your event.

CANCELLATION POLICY

1. Delivery & Pickup

Aesthetic Events will deliver and set up the rental items at the event location. Pickup will occur per the scheduled appointment after the event, unless otherwise arranged. The client is responsible for ensuring that all rental items are not moved, damaged, or tampered with.

2. Damage / Loss Policy

The client agrees to return all rental items in the same condition in which they were delivered. Any damage, theft, or loss will result in a fee equal to the cost of repair or replacement. The deposit will be held until all items have been inspected.

3. Cancellation Policy

A minimum payment is required at checkout and is non-refundable, but will be credited toward the full balance. If cancellation occurs within seven (7) days prior to the event, the minimum payment will be retained as a Raincheck, valid for one (1) year toward a future event. If cancellation occurs more than seven (7) days prior to the event date, the full balance may be refunded or applied as a Raincheck, at the client’s discretion.

4. Rain-Out / Weather Policy

The client is responsible for providing a weather contingency plan for outdoor events. Aesthetic Events is not liable for cancellations or disruptions caused by weather conditions.

If inclement weather is expected, the client must notify Aesthetic Events at least twenty-four (24) hours in advance to arrange an indoor setup or reschedule, subject to availability. If no backup plan is provided and the setup cannot be completed safely, the rental fee will be forfeited.

If the event is postponed due to weather, one (1) reschedule within sixty (60) days of the original event date will be allowed at no additional charge, subject to availability.

5. Liability

Aesthetic Events is not responsible for accidents, injuries, or venue damages resulting from improper handling or misuse of rental equipment.

6. Agreement

By signing this agreement, the client acknowledges and agrees to all terms listed above and accepts responsibility for all rental items provided by Aesthetic Events.

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